Privacy Policy

Poultry Maker is a farm management and marketplace service for poultry farmers in Bangladesh, provided by Equipment Trade International (“ETI”, “we”, “us”). This policy explains what information we collect when you use the Poultry Maker Android app (com.equipmenttradeinternational.poultrymaker) and this website, how we use it, who we share it with, and the choices you have.

You can browse market prices, articles, products and the doctor directory without an account. We only collect personal information when you create an account or use a feature that needs it.

• Account information. Your name and mobile number, and optionally your email address and a profile photo. Your password is stored only as a secure hash, so we cannot see it.
• Orders. The products in your cart and orders, and the delivery addresses you save: recipient name, phone number, district, upazila, area and address details.
• Payments. Online payments are processed by SSLCommerz. We do not receive or store your full card number, PIN or banking password. We keep the transaction reference, amount, payment status, and the card type and issuing bank that SSLCommerz reports to us.
• Doctor appointments. The doctor and date you choose, the contact name and phone number you give, any note you add, and the fee and payment status.
• Sell listings. When you offer stock for sale: your name, phone number, location (district, upazila, area and address details), preferred call time, details of the stock, and any photos you add.
• Community. The posts, photos and comments you publish, the posts you like or save, and the reports you submit.
• Data Bank records. Farm records you save in Data Bank tools, such as flock, feed, vaccination, lab test, breeder, biosecurity, investment and molting records. These can include farm and shed names, bird counts, weights, mortality and cost figures.
• Support requests. Your name, phone number, email address (if you give one) and your message.
• Technical information. Our servers use your IP address to protect the service from abuse, for example by limiting repeated requests.

We do not collect your precise location, contacts, call logs or SMS messages. The app contains no advertising or analytics tools, and we do not use advertising IDs.

The app asks for access to your camera and photo library only when you choose to add a photo, for your profile picture, a community post or a sell listing. You can refuse, and you can withdraw permission at any time in your phone’s settings. The rest of the app works without it.

• To create and secure your account, and to verify your phone number or email with one-time codes.
• To process your orders, deliveries and payments.
• To book doctor appointments.
• To review your sell listings and contact you about them.
• To show your community posts to the audience you choose, and to moderate reported content.
• To save your Data Bank records and show your calculations and reports.
• To answer your support requests.
• To send you in-app notifications about your orders, appointments, listings and account.
• To keep the service secure and prevent misuse.

We do not sell your personal information, and we do not use it for advertising.

• Service providers that run parts of the service for us, only for that purpose: SSLCommerz (online payments), sms.net.bd (one-time verification codes by SMS), Amazon Web Services (servers, photo storage and verification emails) and MongoDB Atlas (database).
• Doctors. When you book an appointment, we may share your contact name, phone number and note with the doctor you booked so they can attend to you.
• Other users. Your community posts, name and profile photo are visible to the audience you choose for each post: everyone, friends, or only you.
• ETI staff can see the information needed to handle orders, listings, appointments, support requests and moderation. Staff access is limited by role.
• Legal reasons. We may disclose information if the law requires it, or to protect the rights and safety of our users or ETI.

Our servers and uploaded photos are hosted by Amazon Web Services in Singapore, and our database is hosted by MongoDB Atlas. Your information may therefore be stored and processed outside Bangladesh.

If you sign in on this website, we use one cookie that is strictly necessary to keep you signed in. Scripts on the page cannot read it, and it is sent only to our servers. A sign-in token is also kept in your browser’s storage while you are signed in. We do not use advertising or analytics cookies.

Information travelling between your device and our servers is encrypted with HTTPS, passwords are stored only as hashes, and staff access is limited by role. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep your information for as long as your account is active. When we delete your account, we close it and remove or anonymise your personal information, except records we must keep for accounting, tax or legal purposes, such as orders and payments.

• Your profile. You can change your name, profile photo, phone number and email address in the app.
• Your content. You can delete your own community posts and comments, and your saved delivery addresses.
• Permissions. You can turn off camera and photo access in your phone’s settings.
• Deleting your account. Open the menu in the Poultry Maker app, tap Support, and send us a message asking us to delete your account. Send it while signed in, so we can confirm the account is yours.

Poultry Maker is intended for farmers and people working in the poultry business. It is not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has given us personal information, contact us and we will delete it.

We may update this policy from time to time. When we do, we will publish the new version on this page and change the “Last updated” date at the top.

Poultry Maker is provided by Equipment Trade International. For questions about this policy or your information, or to request account deletion, use the Support screen in the Poultry Maker app.